NeverLand Kids Indoor Playground

We had a party at Neverland today & overall found the service & facilities really good. We had booked the party room for 2.30 and were allowed to put our things in the room earlier (1.30) as no one was using it, the staff even offered to put my cake in the fridge (which I didn’t need as the room had air conditioning). The room itself was a good size, their decorations on the wall don’t look great but we didn’t mind as we bought our own arch & balloons to set up down one end. The party package came with party bags which I didn’t realise, and I bought my own (I didn’t mind, as I like making my own party bags), so this was a nice surprise. The only things I found not so great were the bathrooms were a bit run down, dirty & smelly, plus the payment process was a little confusing. I rang three days before the party to check everything was in order & to find out what to do for payment & they said they would email so I was expecting an invoice but never received one. I rang on the day & they just said to pay when we arrive, so that was fine just a little confusing. Lastly, if siblings of children in a party want to be in the party room the parents have to pay $39 which I thought was quite a lot. I know it’s their policy & they could choose to pay normal entry & not enter the party room, but then there will be one child left unattended. However I think it should be optional for paying for the party package & just let the extra child be in the room if the parent chooses this. It wasn’t a big deal, just didn’t think this was necessary. Other than those points we found it really good, the staff were friendly & helpful & we would definitely book a party with them again.

Super friendly staffs! Lovely environment, highly recommended as it is clean, tidy and bright, even the toilets. Love their bouncing area which is my daughter’s favourite. We really really enjoy the time here, hence we basically comes once or twice per week. Reasonable pricing for kids ice cream, only $ 3 for a scoop, photos attached. Also, they are offering CHA bubble tea and fried chicken（recommended to try). Thank you for lovely services and experience!

Amazing experience for the kids and the kids at heart! 😁 There's so much activities on this play area, make sure you have all the energy you've got especially if you have little ones (less than 5 years old.) Needs improvement on: Lighting on the back area -- kinda dark, so hard to keep track of the kids when they're on the back part. Flimsy chairs on the cafe -- when my kids tried to go down the chair or grab something on the table, these keeps on falling down, maybe needed some grip on the floor or change them into more stable base. Cafe -- wouldn't know if the order was yours or not, so hold on to your receipt or watch out the counter if some food's ready to be picked up. Overall experience: Stunningly clean play area! I was also impressed with how well-lit their toilet area is, clean and stylish. They also have a breastfeeding corner! Two thumbs up! Will definitely be back!!! Tips: Parking is almost full at 11am so make sure come before 10am! 😉