Franklin Pool and Leisure

5 stars for reception service, but 2 stars for the quality of sauna - council should definitely invest in upgrading because it's old, it's seeps, and not enough space. The community deserves a bigger sauna to cater for disabilities and elderly. And make it more private than watching people swim.

⭐☆☆☆☆ My fiancé and I joined this week, but after my first visit early this morning (around 6am), I left feeling really disappointed. The cleanliness of the women’s showers and changing area was poor. There was a noticeable build-up of hair in the crevices, and one of the stalls had rubbish (including chocolate bar wrappers) that looked like it had been left from the day before. It felt unhygienic and honestly quite unpleasant to use. Overall, the facility felt quite run down and did not appear to be professionally cleaned to an acceptable standard. I raised this with staff and was told that if no female staff are available at closing or early morning, the women’s changing rooms don't get cleaned until later, as men are not allowed in the womens changing rooms. That was quite concerning to hear. There was also a swim class taking up almost the entire pool, with a coach shouting and whistling throughout. While trying to swim, I was being splashed repeatedly, which made it difficult to actually enjoy the pool. The sauna and gym were also much smaller than expected compared to other Auckland Council facilities I’ve used. Maximum of 10 people can sit down maybe. On a positive note, Tui was lovely and very welcoming during our initial tour. However, overall, this facility didn’t meet expectations, and unfortunately it’s not somewhere I see myself returning to. Absolutely amazing communication thank you.